I have, just recently, been confronted with two problems where I needed some customer service assistance.
Problem one: I bought a brand new 40" flat screen tv and the accompanying wall mount for our master bedroom. Got home and none of the bolts in the wall mount kit fit the back of my tv. I called back to the store and while they were good about me bring it back for a refund, they had no idea how this happened nor could they offer up any suggestions to keep it from happening again. Basically, I would have to purchase each and every brand of wall mounts they had and test the bolts individually. Does this seem like a plausible solution to you? It didn't to me either. Is it too much to ask to have two products, that's advertised to work together, actually do just that? Whose fault is it? This is one of those situations where it's hard to point the finger at any one person...the tv manufacturer, the wall mount manufacturer, or the store who carried them both? Either way you look at it, it's the consumer, namely me, that ended up with the short end of the stick. And my call to customer service got me nowhere. I had to look up the size of the bolts myself and buy them separately.
Problem two: My wife's new iPhone started malfunctioning. The left side of the touch screen display went all 'non-responsive' on her. Well, I made an appointment at our local Apple retail store. After a brief description of the problem, and some one-on-one time playing with one of the new iMacs, they came back with a replacement display screen. No fuss, no headaches...we walked in with a problem and walked out without it.
At the end of the day, you want what you purchase to function as advertised, but we all know that things can go wrong. Question is, when it happens to you, is there going to be someone there to help out, or are you going to have to DIY!!!
-- Posted From My iRod
